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Difference between revisions of "O2k-Open Support"

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Revision as of 15:28, 28 May 2019


                  


O2k-Open Support

O2k-Open Support


- we provide service and support based on open innovation
Oroboros support
O2k-QCS

O2k Quality Control

Many commonly raised issues of O2k-technical support are solved in the newest version of DatLab.
Hardware problems may be solved by technical service procedures carried out regularly by the user: In particular, the OroboPOS (polarographic oxygen sensor) requires regular service at intervals - these may be more than 1 year. SOPs are available to determine if a sensor service is required at an earlier or later date.
The O2 sensor and O2k chamber tests are important to eliminate instrumental artefacts (Instrumental quality control: O2k-QC), distinguished from Assay QC addressing problems of solution protocols (preparation of chemicals), sample preparation protocols, and SUIT protocols.
  1. Biological experiments are not suitable for trouble shooting.
  2. Clean O2k-Chambers and contamination-free incubation medium are required.
  3. Analysis of DatLab files recorded in such instrumental tests is essential.
The sequence of Instrumental QC tests is strictly
  1. O2 sensor test,
  2. O2k-chamber test.
O2 sensor test

O2 sensor test

Many technical problems with the O2 channel can be analyzed and solved with the O2 sensor test, described in detail:
» O2 sensor test: Oxygen sensor test


O2k-chamber test

If all quality control criteria of the O2 sensor test are met, the operator can be assured that the quality of the sensor signal is acceptable. Next, the quality of the O2k-Chamber assembly has to be tested, described in detail:
» O2k-chamber test: QC2 Instrumental O2 background


The 2-chamber design of the O2k

The two chamber design of the O2k has many benefits, including advantages in trouble shooting. By switching components between sides A and B of the O2k, it is usually possible to locate an instrumental problem, finding selectively a specific defective component of the O2k. This component can then be serviced by the end user or replaced by Oroboros without the need to ship the entire O2k.


Beyond regular service by the user

Hardware problems may require replacement of a defective spare part. Some electronic or mechanical defects may be solved only by service of the O2k in the workshop of Oroboros Instruments, e.g. a defective Peltier unit.

Cost estimation for repair

A cost estimation for repair of the O2k-Main Unit due to an electronic or mechanical defect can only be given after inspection of the O2k by our workshop in Austria. Once a cost estimation has been provided, the repair is carried out after the customer’s consent. For shipment of the O2k, follow the detailed instructions.
Oroboros support system


O2k-Network

The O2k-Network

The Oroboros O2k-Network serves to connect and support: Contact for advice on applications of the O2k and high-resolution respirometry - the global network in mitochondrial physiology.
» The O2k-Network Labs: » O2k-Network
» O2k-Network discussion forum
MitoFit-QCS


Open Support

  • Open Support extends the support given to individual users to the scientific community and provides feedback to improve the scope and documentation of the O2k-technology - in the spirit of Gentle Science.
  • We welcome and value feedback. Technical and scientific questions, which are not yet addressed in the available guidelines or are difficult to trace on our website, will be relevant to both specialists and beginners in the field.
Open O2k-technical support
  • O2k-technical support does not replace the obligation to consult the O2k-Manual and relevant chapters on O2k-Procedures prior to contacting the O2k-support.
  • Open O2k-technical support requires an open support agreement for each individual case. Oroboros Instruments may then publish the relevant correspondence or a summary of the correspondence addressing technical and scientific questions on our website. Our users can decide if their names, institutional and Email addresses are included.
  • Regular consultancy fees apply for O2k-technical support requested without open support agreement.

Contact

» In case you need further technical support and for your valuable feedback, please contact [email protected]
» Oroboros MitoFit Laboratory - open for innovation and cooperation.
» Oroboros Science Scholarships - are offered for focused research projects on mitochondrial physiology and high-resolution respirometry


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